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FREQUENTLY ASKED QUESTIONS
 
AMENITIES
Upon admission, the patient is issued an Admission Kit containing a personal glass tumbler, spoon/fork, face towel, mineral water and toiletries
All private rooms are air-conditioned, furnished, and equipped with cable TV and  refrigerator
Purified drinking water is provided free of charge and may be obtained from the Nurses’ Station and the cafeteria.   
Photocopying and Fax services are available for a fee at the Business Office
VISITING HOURS
Visiting hours: 9:00 am to 9:00 pm
Only three (3) visitors will be allowed for each patient at a time. However, only one (1) watcher is allowed to spend the night with the patient in the room.
As a precaution against infection, parents are advised not to bring their children below ten (10) years old in the hospital patient areas.
DOCTOR’S ROUNDS
Attending physician's rounds are usually from 7:00 am to 9:00 am, and/or 7:00 pm to 9:00 pm, with round-the-clock patient care and monitoring as needed.  All concerns about patient care must be brought up with the Attending Physician and/or Nurse-on-Duty.
MEALS
The preparation of all patients' meals is supervised by an In-house Registered Dietician.
A service unique to MFH is the privilege of choosing from a Menu for the following morning's breakfast. The Dietician/Nurse On Duty will visit you in the evening with the next day’s breakfast selection.
DISCHARGE PROCEDURE
The Attending Physician shall determine when the patient may be allowed to go home.  A patient who opts to go home against medical advice will need to sign a corresponding waiver.
Prepare all pertinent documents and complete all Company/HMO/PHIC forms to guarantee deduction from hospital bills.
Please allow one to two hours for the Business Office to process your bills.
Bill Payment:
After receiving your bill, carefully check all charges credited to you. The Nurse On Duty and Cashier will answer your questions regarding room and medicine charges. The professional fee, which may or may not be included in your bill, is a matter between you and your attending physician.

When you are ready to make your payment, proceed to the Business Office with your bill and payment.

Due to connectivity issues with banks and credit card companies, we regret that only cash payments and PhilHealth/HMO/accredited company coverage may be accepted at this time.

Clearance Procedure:
Upon making payment, the Cashier shall issue a Clearance Slip for you to present to the Nurses’ Station for signature

The Orderly On Duty shall be available to assist you with your belongings as you leave the hospital premises.

Present your Clearance Slip to the Guard On Duty before leaving the hospital
To avoid being charged for an extra day’s stay, a patient with a discharge order should make payment and clear out before 12:00 pm on the day the discharge order is given.
RELIGIOUS SERVICE
While the hospital is open to all patients regardless of religious affiliations, the conduct of any religious service should first be cleared through Management.
SAFETY AND SECURITY
The hospital values the safety and security as well as the privacy of its patients. Security measures are being implemented however, MFH will not be responsible for any loss of personal and unattended belongings.  All visitors are likewise advised to be careful at all times to prevent accidents and bodily injury while in the premises.
All hospital employees wear official ID cards. If aware of unscrupulous individuals roaming around the hospital, please report them to any member of the hospital personnel on duty.
Personal appliances are not allowed inside the patient’s room.
MFH is a No Smoking hospital. Likewise, drinking alcoholic beverages is prohibited.
As a matter of policy, firearms and other weapons are not to be brought inside the hospital.
 
 
miranda family hospital surigao city surigao del norte philippines
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